Security

According to the terms, we can ask you to upload documents to verify your identity, as we have to follow the standards set out by the Curacao licensing authority. It is a standard process that will help us to ensure your account security and enable fast and convenient withdrawals.

You can edit your Nickname and change your Password in Profile. In order to change your personal data, please contact our support team, and we will be ready to help you.

All information on your account held by us is securely stored in a data warehouse and remains confidential. This guarantees that all your information and on-site activities are private and inaccessible to third parties.

You can proceed with verification in the Profile - Verification section. To complete the process, just follow the steps in the verification form.

If you have any questions, our support team is available 24/7 via Live Chat to assist you.

Here’s the instruction for such cases:

For Chrome browser:

1. Visit the browser version of our website.
2. Tap the three dots in the top-right corner of the browser, then select “Settings.”
3. Scroll down and choose “Site Settings,” then tap “Camera.
4. Ensure that camera access is enabled for our website.
5. Return to the verification page and complete the process.

For Safari browser:

1. Visit the browser version of our website.
2. Open the “Settings” app on your device and scroll down to find “Safari.
3. Under the “Settings for Websites” section, tap “Camera.”
4. Make sure camera access is enabled for our website.
5. Go back to the verification page and complete the procedure.