Frequently asked questions


Am I required to upload documents and why?

You can use the website, play, and win without documents. But if you want to withdrawal your winnings, you will need to upload documents to verify your identity. We have to follow the standards set out by the Curacao licensing authority. This means that, in certain situations, we may ask our players to provide additional supporting documentation.

Сan I edit the data in my profile?

Yes, you can edit your profile information. But some fields are not editable. Please, contact our support team to change the data.

Is my personal information secure in the Only.Win?

Please be confident that your documents and other personal data will be protected.

Am I required to verify my account in order to make a deposit or a withdrawal?

Yes, you need to verify your account by adding personal documents for withdrawals.

How should I send my documentation?

Go to the “Security & Verification” tab in your Profile. There you will find all the necessary documents. Upload documents in JPG or PNG (max size 2MB). is owned and operated by Goodfly N.V. (reg. number 163359), with its address at Abraham de Veerstraat 1, Willemstad, Curaçao. Payment Agent Lavencia LTD, registered under the laws of Cyprus, registration number HE450126, registered office at 25 Martiou Palaiometocho 0031, 2682, Nicosia, Cyprus. The Terms and Conditions in a part, which relates to your participation in the Games, shall be governed by the Laws of Curaçao, and in a part which relates to payment collection and transactions shall be governed by the Laws of Curaçao. You acknowledge that, unless stated otherwise, the Games are organized in Curaçao and your participation in these Games takes place within the aforementioned territory. Any contractual relationships between you and Goodfly N.V. shall be deemed to have been entered into and performed by the parties in Curaçao, at the registered address of Abraham de Veerstraat 1, Willemstad, Curaçao. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of courts of Curaçao, except for claims arising out of payment transactions which shall be submitted to the courts of Curaçao.