Frequently asked questions

Most popular

What should I do if I have forgotten my password?

You can easily create a new password. Just click the Forgot Password link in the Sign in form. Then, we will send an email directing you to a new link where you will create a new password and log in to your account.

If you didn't receive this email, please check your promotions, spam, or junk folder and any tabs in your inbox. If you still haven't found the letter, please contact support via online Chat or Contact Us form.

I didn't receive a confirmation email. What should I do?

Please check your promotions, spam folder, junk folder, and any tabs in your inbox. If you still haven't found the letter, please contact support via online Chat or Contact Us form.

Is OnlyWin a licensed Casino?

only.win is owned and operated by Goodfly N.V. (reg. number 163359), with its address at Abraham de Veerstraat 1, Willemstad, Curaçao. The company holds a valid Certificate of Operation issued under the National Ordinance on Offshore Games of Hazard (Landsverordening buitengaatse hazardspelen, P.B. 1993, no. 63) (NOOGH).

Can I delete any data about me?

All documents in opening the accounts of clients and records of all their transactions, especially customer identification records, shall be maintained and safely stored for 5 (five) years from the dates of transactions.