Frequently asked questions

Deposits & Withdrawals

How can I make a deposit?

To make a deposit, go to the Cashier section, select your preferred payment method, enter the deposit amount, and follow the on-screen instructions. Once the transaction is completed, the funds should appear in your account immediately.

What deposit/withdrawal methods are available?

We offer a variety of deposit and withdrawal options. You can check the full list of available methods in the Cashier section.

Why hasn’t my deposit been credited?

Deposits are usually processed instantly, but in some cases, they may take longer due to banking delays. If your deposit hasn’t been credited within a reasonable time, check with your payment provider or contact Live Support for assistance.

How can I request a withdrawal?

To withdraw funds, go to the Cashier section, select the withdrawal option, and enter the withdrawal amount. Your withdrawal will then be processed according to the casino’s policies.

Why is my withdrawal pending?

Withdrawals may be pending due to checks by the finance department. If your withdrawal is delayed, check your email for any verification requests or contact Live Support for updates.

Can I cancel a withdrawal request?

If your withdrawal has not been processed yet, you may have the option to cancel it and return the funds to your account.

Do I need to verify my account before withdrawing?

For security reasons, you may be required to verify your identity before making a withdrawal.

What currencies does OnlyWin accept?

OnlyWin accepts USD, EUR, CAD, AUD.

How can I choose a different currency?

Choose required currency and tap on deposit.

Do I need to pay any service fees for deposits and withdrawals?

It depends on the currency and the method of payment you plan to use. Some of them are free, others might charge a small fee.

What's the minimum and maximum amount of money I can deposit and withdraw?

The minimum deposit and withdrawal depend on your withdrawal method. The maximum deposit and withdrawal depend on your payment method.

How soon can I receive my withdrawal?

Usually you receive your money immediately, but it depends on the payment method.

What are the minimum deposit and withdrawal amounts?

Each payment method has a minimum deposit amount. You can find the exact amount in the Cashier section before making a deposit. The minimum withdrawal amount is 10 EUR / 10 CAD / 10 USD or the equivalent in your currency. This amount may vary depending on the payment method you choose.

What are the maximum deposit and withdrawal amounts?

Each payment method has specific maximum deposit and withdrawal limits, which you can find in the Cashier section before making a deposit or requesting a withdrawal.